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Delivery Information

               Delivery & Carriage  


4.1             The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (the "Delivery Location") at any time after the Supplier notifies the Customer that the Goods are ready.


4.2             Delivery of the Goods shall be completed on the Goods' arrival at the Delivery Location. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence.


4.3             The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods. If the Supplier delivers fewer of the Goods than was ordered by the Customer or the Goods were damaged prior to arrival at the Delivery Location, the Customer must inform the Supplier in writing within three Business Days of the delivery.


5.               Cancellation


5.1             The Customer may, by written notice to the Supplier, return stock Goods delivered to the Customer, provided that such Goods are (in the opinion of the Supplier) in new condition and remain covered by any applicable warranty time period specified by the manufacturer. Any returned stock Goods shall be subject to a restocking charge equal to 20% of the price paid for them by the Customer.  


5.2             Any Goods made to the Customer’s specification cannot be returned and must be paid for in full.


6.               Warranty & Claims


6.1             No warranty is to be provided as to the Goods other than that of the manufacturer of the Goods, and shall be limited to repair or replacement of the Goods as advised by the manufacturer.


6.2             Any Goods which are believed to be defective and are covered by a manufacturer's warranty should be returned (at the Customer's expense) for inspection by the Supplier. The Supplier will provide to the best of its ability the contact details of any manufacturer or UK importer of any Goods.


6.3             Prior to any return of the Goods, the Customer must obtain from the Supplier a returns form and an authorisation number. The returns form, a copy of which is to be found at the back of the Supplier's price list, must accompany the returned Goods.